Client Policies

To all our valued clients.

Our office offers both in person sessions and online counselling sessions, although this will vary with different therapists. We are following Provincial Health Guidelines and have implemented the Public Health Recommendations and WorkSafeBC communicable disease policies. The health of our clients and our team remain our highest priority. You can book appointments using our online booking system or call the office at 604-926-6665. Please inform us directly if you need to rearrange or cancel your appointment.

1. Masks are no longer mandatory, but you are welcome to wear a mask if you should wish.
2. Arrive on-time for your visits. Please pay close attention to your specific appointment time. We have a small waiting room and seating is limited. Please let reception know when you have arrived. You are welcome to wait inside for your appointment if there is space. There is a courtyard if you prefer to wait outside.
3. When you arrive, you will find a table with hand sanitizer. Please sanitize upon arrival.
4. Due to health regulations you will not be able to use the office bathroom, but there is a public bathroom in the building that is open between 6am and 6pm.
5. Please provide a Visa/Mastercard/American Express Credit Card or a Visa/Mastercard debit card in advance of your appointment to be kept on file. Please note we are limiting our acceptance of cheques.
We no longer accept Cash or Interac debit.
6. If you are sick or have come into direct contact with someone who has been ill, please cancel in person sessions or change appointments to online sessions.

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Therapist

A highly respected Child and Family Therapist, Alyson Jones took over ownership of the centre in 2008. Alyson is an adjunct faculty member at the Adler School of Professional Psychology and has been featured in the media sharing her extensive knowledge. As a Registered Clinical Counsellor who specializes in therapy for children, adolescents, families, individuals and couples, she uses a variety of methods, and adapts a specific treatment plan for each individual or family, using cognitive, play and art therapy when working with children, as well as assisting them and their families in developing problem solving techniques. Alyson also specializes in enhancing the attachment between parent and child.

Alyson is currently not taking new clients. However, if you would like her to suggest a suitable therapist for your situation, please call 604-926-6665.

Rates
$260.00 plus GST
$375.00 plus GST for Parenting Coordination
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Phone or Virtual Counselling Session - 1 hour
First Appointment Counselling - 1 Hour
Counselling - 1 Hour - 60 minutes
Counselling - 1.5 Hours - 90 minutes
Phone or Virtual Counselling Session - 1.5 Hours
First Appointment Counselling - 1.5 Hours - 90 minutes
Counselling - 45 Minute - 45 minutes
Counselling - 30 Minutes - 30 minutes
Phone or Virtual Counselling Session - 45 Minutes
Phone or Virtual Counselling Session - 30 Minutes
First Appointment - Phone or Virtual Counselling Session - 1 hour
Phone or Virtual Counselling Session - 15 Minutes
First Appointment - Phone or Virtual Counselling Session - 15 Minutes
First Appointment - Phone or Virtual Counselling Session - 30 Minutes
First Appointment - Phone or Virtual Counselling Session - 45 Minutes
Salley-Ann sees the potential in every person; whether it is working with families through divorce, parenting issues, children, youth, trauma, anger, grief or mental health issues. She believes that the road to authenticity stems from knowing and living our truth. She understands that when we face a challenge our true journey begins. As a client centered therapist with the coupling of clinical counselling and expressive arts therapy Salley-Ann has a well-rounded approach to counselling. She is committed to doing her best to assist clients in meeting their goals, and finds that her clients often exceed their own expectations!
Salley-Ann is passionate about process, enthusiastic about change and extremely real about life’s challenges. Salley-Ann approaches each person, family, and situation with a conviction that if there is motivation then there is opportunity. As a therapist that has lived a life of colourful ebbs and flows, Salley-Ann brings richness into her therapeutic relationships that remain solid, realistic, yet challenging. Each client and family have their own story, there is no correct formula. Salley-Ann has a refreshing, open minded approach to working with individuals and families that is fine tuned to what they bring to counselling.
As a key note speaker, accomplished musician, music therapist, clinical counsellor, and guided imagery therapist, Salley-Ann works with individuals of all ages and circumstances. Salley-Ann is no stranger to life’s challenges and as a divorced mother of three almost grown daughters she has embarked on her own journey of blending a family. She welcomes her clients to embark on a journey of healing, truth, inner peace and a continual pathway to wellness.

Rates
$175.00 plus GST per hour for individual counselling
$200.00 plus GST per hour for EMDR, couples, family, divorce & separation and other.
More
Book Now Phone or Virtual Counselling Session - 1.5 Hours
Book Now Phone or Virtual Counselling Session - 45 Minutes
Book Now Phone or Virtual Counselling Session - 30 Minutes
Book Now Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1.5 hours
Book Now First Appointment - Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 30 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 45 Minutes
Book Now Counselling - 30 Minutes - 30 minutes
Book Now Counselling - 45 Minute - 45 minutes
Book Now Counselling - 1 Hour - 60 minutes
Book Now Counselling - 1.5 Hours - 90 minutes
Book Now First Appointment Counselling - 1 Hour
Book Now First Appointment Counselling - 1.5 Hours - 90 minutes
Book Now Phone or Virtual Counselling Session - 15 Minutes
Jorge Gonzalez is a Registered Clinical Counsellor who believes that everyone’s life is a journey, and that rarely does this journey go according to a master plan. Along the way all of us will encounter unexpected twists and turns; life’s own challenges that will test our resolve and our ability to problem solve and adapt. Using well-directed encouragement, in addition to a variety of effective clinical intervention techniques, Jorge helps clients increase their awareness, see new possibilities and gain the confidence to transform what often appear as challenges into opportunities for growth. Jorge has specific training in couples, family and play therapy and experience treating anxiety, depression, divorce issues, trauma, attachment disruptions and self-esteem.
Jorge specializes in child and family therapy and is a part of the divorce and separation team at Alyson Jones & Associates. Jorge is highly committed to excellent service and feels honoured to be of assistance to his clients. To witness human resilience and the ability to adapt to new circumstances is rewarding for both the therapist and client. Jorge adds that this is especially true when working with children, and believes that when properly supported children can heal from challenges and move on to live healthy and successful lives. Jorge approaches his work with families and children as an ongoing privilege.
Jorge has years of experience working with children and youth, and as a result of this background in parent education and child therapy, has become increasingly involved in assisting and challenging parents and other adults in a child’s life to re-examine their role, behaviour and responses to conflict and see how they can adjust them to positively contribute to a child’s well- being.
Jorge worked for many years as a strategic planner in advertising agencies in South and North America. This unusual background has provided him with a unique perspective when it comes to thinking creatively to resolve conflict and discover solutions. Each member comes with their own different sets of talents and abilities, stubbornness and triggers, hopes and resentments. Jorge firmly believes that a key role of the therapist is to challenge clients to see their contributions to conflict and general “stuckness”, as well as point out their unique strengths, and in doing so encourage them to work towards positive resolutions.

Rates
$175.00 plus GST per hour for individual counselling
$200.00 plus GST per hour for couples, family, divorce & separation and other.
More
Book Now Counselling - 30 Minutes - 30 minutes
Book Now Counselling - 45 Minute - 45 minutes
Book Now Counselling - 1 Hour - 60 minutes
Book Now Counselling - 1.5 Hours - 90 minutes
Book Now First Appointment Counselling - 1 Hour
Book Now First Appointment Counselling - 1.5 Hours - 90 minutes
Book Now Phone or Virtual Counselling Session - 15 Minutes
Book Now Phone or Virtual Counselling Session - 30 Minutes
Book Now Phone or Virtual Counselling Session - 45 Minutes
Book Now Phone or Virtual Counselling Session - 1 hour
Book Now Phone or Virtual Counselling Session - 1.5 Hours
Book Now First Appointment - Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 30 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 45 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1.5 hours
Heather believes that human relationships are one of the most important elements in our lives and that we need healthy, supportive human connections in order to thrive. Heather possesses an easy warmth and sense of compassion that are immediately evident and allow her to form connections with people of all ages and backgrounds. She sees the best in people and thrives on helping others in overcoming challenges, recognizing their unique strengths, and finding hope in even the most difficult situations.

With almost three decades of experience in Canadian and U.S. boarding and day schools, Heather is uniquely positioned to assist adolescents, teens, and their families in navigating this ever-changing world. Appreciating the complexities families are facing, she provides Parent Education and is experienced in addressing areas of struggle and conflict between children and their parents. Heather has worked with families from around the world and understands that issues of culture and ethnicity impact the way people see themselves and interact with the world.

Heather uses a variety of practical modalities when she works with children, youth, individuals, and families. She treats depression, anxiety, trauma, and provides anger management for all ages. She helps families as they transition through divorce and separation and brings her practical skills to helping families in conflict.

As the proud mother of two teenage boys, Heather believes in the tremendous power of optimism, role-modeling, and showing resiliency through moments of transition and change. Her positive outlook and attitude have been key in helping her to overcome the inevitable hurdles and obstacles life presents.

Heather works with people of all ages and brings empathy, humor, and genuine respect to all those she meets. Her collaborative, warm style is coupled with the belief that each individual and each family is unique and complex, requiring a tailored, personalized treatment approach. It brings Heather pleasure to assist clients tap into their inner strength, find joy where it was lost, and overcome challenges they are facing.

Rates
$165.00 plus GST per hour for individual counselling
$190.00 plus GST per hour for couples, family, divorce & separation and other.
More
Book Now Counselling - 1 Hour - 60 minutes
Book Now Counselling - 1.5 Hours - 90 minutes
Book Now Counselling - 45 Minute - 45 minutes
Book Now Counselling - 30 Minutes - 30 minutes
Book Now First Appointment Counselling - 1 Hour
Book Now First Appointment Counselling - 1.5 Hours - 90 minutes
Book Now Phone or Virtual Counselling Session - 1.5 Hours
Book Now Phone or Virtual Counselling Session - 45 Minutes
Book Now Phone or Virtual Counselling Session - 30 Minutes
Book Now Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1.5 hours
Book Now Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 30 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 45 Minutes
Caroline is a registered clinical counsellor who enjoys working with people of all ages. Caroline believes that counselling is a collaborative process in which the client and the therapist work together to discover new ways of understanding and addressing the challenges that come our way. Caroline is a compassionate and empathetic person who is able to balance practical assistance with a keen sense of humour.
Caroline works with individuals, couples, youth and families. She believes in dealing with the now in order to assist people in getting where they want to be. Her non-judgmental and inclusive approach works with a variety of issues all the way from anxiety and depression, to major life and identify transitions. She has experienced a number of significant changes in her own life, which inform her passion for her work, and her commitment to supporting change and affirming diversity.
An area of specialty for Caroline is Diversity and Identity. Caroline came out a few years ago, and now identifies as a cis-gender lesbian. This identity shift fostered a desire to support mental health and well-being within the LGBTQ community, and with people of all ages. Caroline has worked with LGBTQ clients facing life changes, and those coping with major life stressors. She has also supported clients as they transitioned, and those exploring identity issues related to gender and sexual orientation. She is passionate about supporting families as they adjust to a family member experiencing identity shifts and life changes. She also works with people in LGBTQ relationships and those in non-monogamous and polyamorous relationships.
Caroline is a divorced parent of four school-aged children and brings a deep understanding of attachment to her parenting, her relationships and her counselling practice. She is committed to supporting families, through parent education, and by helping parents to maintain their connection with their children during any transitions, and in particular during a separation and divorce. As part of the Alyson Jones & Associates Divorce and Separation team she provides assistance to families as they adapt and adjust to these life changes
Other areas of interest for Caroline are health and spirituality. Caroline was diagnosed with a chronic illness at the age of 18. She understands the additional challenges managing health conditions can add to our lives and she works with clients to find ways to manage their conditions in the wider context of their lives. Having been brought up in a religious household, Caroline has travelled her own spiritual path and enjoys working with those who are examining their relationship to belief and spirituality.

Rates
$150.00 plus GST per hour for individual counselling
$175.00 plus GST per hour for couples, family, divorce & separation and other.
More
Book Now Phone or Virtual Counselling Session - 1.5 Hours
Book Now Phone or Virtual Counselling Session - 45 Minutes
Book Now Phone or Virtual Counselling Session - 30 Minutes
Book Now Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1.5 hours
Book Now Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 30 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 45 Minutes
Book Now Counselling - 30 Minutes - 30 minutes
Book Now Counselling - 45 Minute - 45 minutes
Book Now Counselling - 1 Hour - 60 minutes
Book Now Counselling - 1.5 Hours - 90 minutes
Book Now First Appointment Counselling - 1 Hour
Book Now First Appointment Counselling - 1.5 Hours - 90 minutes
Please Note: Jane is currently not accepting new clients.

Jane believes strongly in the crucial importance of individuals developing self-awareness, self-acceptance, and their own unique voice within the context of personal value and human relationships. She trusts that learning to connect with others, in healthy and positive ways, can open opportunities for productive and rewarding communication. Jane assists her clients in the development of new perspectives and a growth mindset. With natural warmth, empathy, compassion, and authenticity, Jane can help others to strengthen their resilience, and to face and overcome the obstacles that life inevitably presents.

Jane brings a myriad of life experience to her counselling work. Personally, she is a proud mother of 3 adult children, and has successfully navigated marriage, parenthood and a rewarding career. Professionally, she has worked in education, since 1992, as a Teacher, a Program Developer, and as a School Administrator. She has extensive experience supporting, motivating, and problem-solving with children and youth. She is also well versed in working with young athletes, professionals, and artists. She works with parents and families from diverse backgrounds, as they navigate both the expected and the unexpected. She assists families during times of challenge and transition believing that families can thrive in many configurations. As well, Jane has been challenged to assist individuals work through addiction, eating disorders, trauma, anxiety, depression, and learning disabilities, within her professional and her family experience. These experiences have strengthened her faith in the value of connection, forgiveness, perseverance, and hope.

Jane specializes in working with children who are struggling to cope socially, emotionally, and behaviourally, particularly within the school setting or transitioning family. Jane assists youth in developing effective tools that can help them self-regulate, form positive friendships, and confidently handle the pressures of peers, family and social expectations. During times of crisis Jane is adept at offering guidance and support that allows her clients to become more emotionally and mentally prepared for what defines their ‘new normal.’

Jane’s sincerity and open-mindedness allow for expansive space, within the counselling relationship, for her clients; space that is non-judgemental and safe. She welcomes clients of all ages and communities, and her professional support is individualized, strengths-based, and comprehensive.

Rates
$125.00 plus GST per hour for individual counselling
$150.00 plus GST per hour for couples, family, divorce & separation and other.
More
Book Now Phone or Virtual Counselling Session - 15 Minutes
Book Now Phone or Virtual Counselling Session - 30 Minutes
Book Now Phone or Virtual Counselling Session - 45 Minutes
Book Now Phone or Virtual Counselling Session - 1 hour
Book Now Phone or Virtual Counselling Session - 1.5 Hours
Book Now First Appointment - Phone or Virtual Counselling Session - 15 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 30 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 45 Minutes
Book Now First Appointment - Phone or Virtual Counselling Session - 1 hour
Book Now First Appointment - Phone or Virtual Counselling Session - 1.5 hours
Book Now Counselling - 30 Minutes - 30 minutes
Book Now Counselling - 45 Minute - 45 minutes
Book Now Counselling - 1 Hour - 60 minutes
Book Now Counselling - 1.5 Hours - 90 minutes
Book Now First Appointment Counselling - 1 Hour
Book Now First Appointment Counselling - 1.5 Hours - 90 minutes