CLINIC INFORMATION & CANCELATION POLICY

DIRECT BILLING
Please note, we DO NOT direct bill. Clients receive an RMT receipt for a simple easy reimbursement. REFUNDS usually take 2-3 days.

HOTMAIL, OUTLOOK and LIVE users:
Please double-check for confirmation emails and email us if you don't see one. Clients are responsible for all apts they book and which we are holding for them, whether or not the clients receive the confirmation email.

24 HOUR CANCELLATION POLICY
Our standard policy is clients must provide us with 24 hours notice of cancellation or they are charged the entire treatment fee. If you are cancelling with less than 24 hours because of COVID symptoms, email us as soon as you aware of the change with a description of your symptoms to have the cancellation fee waived. If you are cancelling with less than 24 hours, you MUST email us directly at admin@downtowntherapeuticmassage.ca. Clients who no-show and do not communicate with us beforehand will be responsible for the entire treatment fee regardless of symptoms.
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Therapist

Registered Massage Therapist
Teri was drawn to massage therapy because of the hands-on approach to care. She graduated from West Coast College of Massage Therapy in 1995 and has a Bachelor of Science from the University of Calgary. She uses a variety of techniques including deep tissue, IASTM, trigger point work and myofascial release to restore alignment and flexibility and support physical well-being and pain-free living. Teri also has additional training in cranial and visceral work for times situations when a lighter touch or more subtle work is needed.
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Book Now 45 minutes registered massage therapy - 45 minutes
Book Now 60 minutes registered massage therapy - 60 minutes
Book Now 90 minutes registered massage therapy - 90 minutes
Book Now 75 minute registered massage therapy - 75 minutes
Book Now 45 minute pregnancy massage - Registered Massage Therapy - 45 minutes
Book Now 60 minute pregnancy massage - Registered Massage Therapy - 60 minutes
Registered Massage Therapist
Shona was working in administration when a neck injury from a skiing accident lead her to a massage therapist for rehab. During her first treatment she had her ‘aha’ moment that this was what she wanted to do with her life, help people lead a painfree existence. After ten years in administration she attended West Coast College of Massage Therapy in 1995.

Since that time, she has worked closely with patients providing individualized treatment and homecare plans to fit their personal needs. When she is not out paddling her stand up board, she is taking continuing education courses to develop new techniques to advance patient care.
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Book Now 90 minutes registered massage therapy - 90 minutes
Book Now 45 minutes registered massage therapy - 45 minutes
Book Now 60 minutes registered massage therapy - 60 minutes
Book Now 75 minute registered massage therapy - 75 minutes
Book Now 45 minute pregnancy massage - Registered Massage Therapy - 45 minutes
Book Now 60 minute pregnancy massage - Registered Massage Therapy - 60 minutes