We understand that unexpected events happen occasionally in everyone's life, however, in our desire to be effective and fair to all clients, the following policies will be implemented effective immediately:
24 Hour advance notice is required
When cancelling an appointment 24 hour notice is required. This allows the opportunity for someone else to schedule an appointment. If you fail to provide Earthroots Wellness with 24 hours advance notice you will be charged the full amount for your scheduled service prior to your next appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." You will be charged the full amount of your "missed" appointment.
If you arrive to the studio late or your late to begin your on location service, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on-time.
4501 Ford Avenue 1006
Alexandria , VA