In light of the recent COVID-19 pandemic, we have decided that the safety and well being of our clients and staff come as top priority, and therefore will be fulfilling appointments through tele-counselling only (phone call or video chat). The BC Government has advised that social distancing and isolation are key to tackling this pandemic, and while we want to ensure our clients needs are met, we want to do so in the safest way possible.

If you would like to continue to receive your services virtually, please call us at 250-763-7892 to allow us to change your appointment type and discuss fees. Fees are accepted virtually through Visa / Mastercard

About Our Business

Reach Out is a non-profit agency that provides clinical counselling appointments at subsidized rates. We offer a warm, inviting, non-judgmental atmosphere for all of our clients.
Reach Out began with a group of volunteers working with youth in the Kelowna area in the late 1980’s and developed into a professional counselling center to address the needs of youth and young adults in the community who had no financial resources for counselling. In May 1, 1992 the center was opened and in 1996 a building on Ambrosi Road was purchased to provide adequate, affordable space for counselling, workshops and support groups.

Reach Out has been a registered charity since 1984 delivering counselling programs to youth and families since 1992. Thousands of youth have made their way to Reach Out looking for guidance, direction and counsel. We are a safe place where youth will be accepted in a non-judgmental and confidential setting.

Cancellation Policy

Without 24 cancellation notice, a fee (session fee) will be billed to the client, and the client will not be able to rebook without paying cancellation fee.


1868 Ambrosi Road
Kelowna, BC
V1Y 4R9